Contact our drainage team

Call us for immediate support or send your details and we'll call back quickly.

Email: customerservice@emergencyplumberinportsmouth.co.uk

Address: Gatcombe House, Copnor Road, Portsmouth, Hampshire, PO3 5EJ

Hours: 24/7 emergency response

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Areas we cover across Portsmouth and surrounding areas

Our drainage engineers cover the whole of Portsmouth and surrounding areas, from Portsmouth city centre and Paisley through to East Kilbride, Motherwell, Hamilton, Lanark, Cumbernauld, Coatbridge, and Rutherglen. Whether you live in a tenement flat in the West End, a sandstone villa in Shawlands, or a modern family home in Hamilton, we have engineers positioned to reach you quickly. We service both residential and commercial properties of all sizes, handling everything from a single blocked sink to complex drainage networks serving multi-unit buildings.

Business hours and availability

Our standard appointment slots run Monday to Saturday, 8am to 6pm. For planned work such as CCTV surveys, maintenance jetting, and non-urgent repairs, we offer flexible booking including early morning and weekend slots. For urgent drainage issues — flooding, sewage backup, or any situation posing a health risk — our emergency response team operates 24 hours a day, 7 days a week, 365 days a year, including bank holidays. Emergency calls are answered immediately by our dispatch team, not a call centre.

Drainage emergency?

If you are dealing with flooding, sewage backing up into your property, or any drainage failure that presents an immediate risk to health or property, call us straight away. Our emergency engineers carry pumping equipment, jetting gear, and repair materials, and are available around the clock. Do not wait for the problem to worsen — the sooner we arrive, the less damage your property will sustain.

Call 02393 233131 now

What to tell us when you call

Having these details ready helps us dispatch the right engineer with the right equipment, giving you the fastest possible resolution:

✓ The type of problem you are experiencing — blocked drain, slow drainage, flooding, bad smell, or sewage backup
✓ Which fixtures are affected — toilet, sink, bath, shower, external drain, or manhole
✓ Your property type — house, flat, tenement, bungalow, or commercial premises
✓ Whether the issue is inside the property, outside, or both
✓ How long the problem has been occurring and whether it is getting worse
✓ Your postcode, so we can provide an accurate response time estimate

Frequently asked questions

How quickly will you respond after I get in touch?

For online form submissions, we aim to call you back within 30 minutes during business hours. For phone enquiries, you speak to our team immediately. Emergency callouts are dispatched straight away, with engineers typically arriving within 60 to 90 minutes across Portsmouth and surrounding areas.

Do you charge for callouts or quotes?

No. We never charge a call-out fee. Our engineer will assess the situation on site and provide a clear, fixed-price quote before any work begins. You only pay if you choose to go ahead with the work.

What areas do you cover?

We cover all of Portsmouth and surrounding areas including Portsmouth, Paisley, East Kilbride, Motherwell, Hamilton, Lanark, Cumbernauld, Coatbridge, Rutherglen, and all surrounding neighbourhoods. If you are unsure whether we cover your area, call us and we will confirm.